Terms and Conditions

Faulty goods

If a product is faulty (i.e. manufacturing defects) in any way, then you must return it to us within 14 days. Please do not send your products back to Nexfoto Ltd without contacting our Customer Care who will give you a returns number. Telephone no 0844 209 2384 open 9am to 5pm Monday to Friday.

Please send written notice, and your returns number along with the product, to the following address:

Nexfoto Ltd
Langham Park
Lows Lane
Stanton by Dale
Derbyshire
DE7 4RJ

We will only acknowledge returned goods if they are sent using a 'Signed For' delivery service so you have proof of delivery. It is your responsibility to ensure that the goods make it back to us at Nexfoto Ltd and are packaged appropriately. We will not accept responsibility for any items that are lost on the way back to us. We will refund the return postage at our discretion once the item in question is rechecked. If the item is deemed to be defective, we will remake or remedy to the specification of the original order and refund your return postage.

Terms of Trade

We may modify these terms at any time. The modified terms will come into effect as soon as they are posted on www.greatphotogifts.co.uk and the use of this web site (or of any services provided through the web site) after that point will be subject to the modified terms.

Product sizes

Due to the nature of individually hand made, customised products, there may be small size differences in the finished item to the sizes quoted on this web site.

We do not warrant that the final item will be exactly as per the images contained in this web site. The promotional images of our products are only guides for our products. We reserve the right to make improvements to products that are not visible in the promotional photographs. We may substitute materials and adjust product design to accommodate production considerations in relation to supply or stock shortages.

Delivery

Delivery times are stated as a guide only, we cannot be responsible for items delayed or lost due to Royal Mail failure.

Reproduction rights

We reserve the right to refuse reproduction of any images or other material that contains offensive or inappropriate content.

In submitting the order form, the customer confirms that they own the rights to their respective photo or have obtained the relevant written permissions where necessary. You agree that you retain or have obtained the relevant intellectual property rights, including copyright, to the images that you have submitted to us for reproduction.

You will indemnify us and our officers and employees against any action, claim, damages, liability, costs and expenses arising out of any claim regarding infringement of any third party's copyright, trade mark or other intellectual property rights due to the processing, printing or other dealing with, by us in accordance with our stated services by you or on your behalf.

We reserve the right to refuse any further services to anyone who breaches these terms.

Your Photo

Your selected photo can be in either Portrait or Landscape format, Black & White, Sepia Antique Tint or Colour. Our designers will determine, in their opinion, the cropping and editing that provides the best looking result to match your chosen product. The quality of the final fabric print will vary depending on the quality of your original photo.

Data protection

Personal data provided to us through this web site will only be used in accordance with our privacy policy. Please read through this carefully before proceeding. By providing your personal data to us you are consenting to its use in accordance with our privacy policy.

All images will be deleted form our systems within 28 days after confirmed delivery to you of the finished order.

We will use reasonable endeavors to reply promptly to all correspondence via email or phone.

Termination

We reserve the right to terminate your order without notice at our sole discretion.

Once your order is terminated, your images will be removed from our systems and we will refund any monies due in such a circumstance.

Questions or complaints

Complaints or claims must be notified to us within fourteen days of receipt of goods, or in the case of non-delivery, in a reasonable time after the goods were expected to arrive. Any damages caused by the delivery service, by Royal Mail, MUST be communicated to us within 24 hours of delivery. Failure to do so will result in Nexfoto Ltd not being able to claim compensation from the relevant carrier.

Law and jurisdiction

These terms (and the provision of goods and services by us) are governed by and are to be interpreted in accordance with English law. In the event of any dispute arising in relation to these terms or in relation to the provision of any goods and services by us the English courts will have exclusive jurisdiction over such dispute.